Responsible Gaming
at ezji
Gaming at ezji is meant to be fun — a form of entertainment you can enjoy from Manila to Davao, Cebu to Quezon City. We take our commitment to responsible gaming seriously, and we provide every player with the tools, information, and support needed to stay in control at all times.
Our Commitment to Your Wellbeing
ezji's responsible gaming framework is built around six core commitments that protect every player on our platform — from first deposit to every session after.
Under Philippine law and PAGCOR regulations, online gaming is strictly for individuals aged 21 years and above. ezji enforces mandatory age and identity verification for all players before any withdrawal can be processed. We do not knowingly allow minors on our platform — period.
Every ezji player can set daily, weekly, or monthly deposit limits directly from their Account settings. You can also apply loss limits to cap how much you can lose within a defined period. Once set, limits take effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period.
If you feel you need a break, ezji's self-exclusion feature lets you temporarily or permanently close your account. You can choose a cooling-off period from 24 hours up to 6 months, or request permanent closure. During exclusion, ezji will suspend all promotional communications to your account.
It is easy to lose track of time when you are in the middle of a game — especially on live dealer tables or fast-paced slots. ezji's session time reminder feature sends you an alert after a duration you define. You can also set a hard session time limit that automatically logs you out when reached.
Reality checks are periodic on-screen pop-ups that display how long you have been playing and your net win or loss for the session. These prompts encourage you to pause, reflect, and decide consciously whether to continue. You can configure the frequency of these checks in your Account preferences.
Our trained customer support team is available around the clock via live chat on every page of the ezji platform. If a support agent identifies signs of problem gambling during an interaction, they are trained to escalate the case to our dedicated Player Protection team, who can apply safeguards on your behalf.
Self-Exclusion & Account Controls
ezji believes that giving players full control over their own accounts is the single most important thing an online casino can do. Below is a summary of the account control tools available to every registered ezji player in the Philippines — no waiting period required to activate them, and no questions asked.
Short-Term Time-Out
Take a break for 24 hours, 48 hours, 72 hours, or 7 days. Your account is inaccessible during this period but will automatically reactivate once the time-out ends. Useful when you simply need a short pause from gaming.
Medium-Term Self-Exclusion
Select a cooling-off period of 1 month, 3 months, or 6 months. Your account is fully suspended, all bonus communications are stopped, and you will not be able to log in until the period expires. Extending the exclusion is always allowed; shortening it is not.
Permanent Account Closure
Request the permanent closure of your ezji account at any time. This is irreversible. Any remaining balance will be withdrawn to your verified payment method (GCash, Maya, BPI, BDO, etc.) before the account is closed. KYC documents are retained as required by AMLC regulations.
Deposit Limit Controls
Set the maximum amount in Philippine Peso (₱) that you can deposit in a 24-hour, 7-day, or 30-day rolling window. Once the limit is reached, further deposits are blocked until the window resets. Reducing a limit is instant; increasing one requires a 7-day waiting period.
Loss Limit Controls
Cap the maximum net loss you can incur within a defined period. When your loss limit is reached, your account will be restricted from placing further bets until the period resets. This tool is particularly effective for players who find it hard to stop chasing losses.
Marketing Opt-Out
Disable all promotional emails, SMS notifications, and in-platform bonus pop-ups at any time from your Account preferences. Reducing the frequency of bonus offers can meaningfully reduce the temptation to gamble beyond your intended limits.
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of income level, profession, or gaming experience. Recognising the early warning signs is the first step toward getting back in control. If any of the following apply to you — or to someone you know — please act now.
- Spending more money on gambling than you can afford to lose, or dipping into savings, bills money, or loan proceeds to fund gaming sessions.
- Chasing losses — continuing to play or increasing your bets in an attempt to win back money you have already lost.
- Feeling restless, irritable, or anxious when you are unable to gamble or when you try to reduce how much you are playing.
- Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
- Neglecting work, school, family responsibilities, or personal health because of time spent gambling.
- Using gambling as a way to cope with stress, boredom, depression, loneliness, or other emotional difficulties.
- Feeling the need to gamble with increasingly large amounts of money in order to experience the same level of excitement.
- Repeatedly attempting to stop or cut back on gambling but being unable to do so despite wanting to.
Quick Self-Assessment
Answer honestly. If you find yourself saying "yes" to three or more of the questions below, we strongly encourage you to use ezji's self-exclusion tools or speak to one of our Player Protection specialists via live chat.
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Support Resources & Where to Get Help
You do not have to face problem gambling alone. The following organisations and resources are available to Filipino players who need support — completely free and confidential.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines, including ezji. PAGCOR provides a national self-exclusion registry and player protection resources. Contact PAGCOR directly for platform-wide exclusion requests or regulatory concerns.
The NCMH in Mandaluyong City, Metro Manila provides mental health services to Filipinos, including counselling for behavioural addictions such as problem gambling. If gambling is affecting your mental health or that of a loved one, the NCMH is a trusted and professional resource available across the Philippines.
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other so they may solve their common problem with compulsive gambling. GA meetings are held in various locations across Metro Manila, Cebu, Davao, and other major Philippine cities — free of charge and open to all.
Our dedicated in-house Player Protection specialists are available via live chat 24 hours a day, 7 days a week. They are trained to handle sensitive responsible gaming conversations with empathy and discretion. Whether you need a limit applied, an account suspended, or simply someone to talk to, we are here.
The HOPE (Hopeline) Crisis Intervention and Suicide Prevention Hotline by Natasha Goulbourn Foundation provides free, confidential telephone support to anyone in the Philippines experiencing emotional distress. If gambling-related stress is affecting your mental wellbeing, please reach out. Help is available — you are not alone.
Problem gambling affects not just the individual, but their families too. Gam-Anon Philippines is a support group for the families and friends of compulsive gamblers. If someone in your household — in Manila, Cebu, Davao, or elsewhere — is struggling with gambling, Gam-Anon can provide guidance and a supportive community.
Playing Responsibly — The ezji Way
Responsible gaming is not just a legal requirement for ezji — it is a core part of who we are as a platform. We want every Filipino player who chooses ezji to have a genuinely enjoyable experience, and that means making sure gaming never crosses the line from entertainment into harm.
Here are the principles we encourage every ezji player to follow:
- Always set a budget before you start playing — and stick to it, whether you are playing slots, bingo, blackjack, or any other ezji game.
- Treat your gaming budget as entertainment spending, the same way you would budget for a night out in BGC or a weekend trip to Batangas.
- Never gamble with money you need for rent, food, utility bills, or other essential expenses.
- Take regular breaks during long gaming sessions — use ezji's session time reminders to help you stay aware of how long you have been playing.
- Never chase your losses. Losses are a normal part of gambling — accept them as the cost of entertainment and move on.
- Keep gambling in perspective. It is one form of leisure among many — not a lifestyle, and certainly not a financial strategy.
- If gambling stops being fun, stop playing. Use ezji's self-exclusion tools immediately and reach out to our Player Protection team.
Play Smart. Play Safe. Play ezji.
When gaming is fun and in control, it is one of the best forms of entertainment out there. ezji is here to make sure it stays that way — with world-class games, a secure platform, and the strongest player protection tools available to Filipino players. 21+ only.
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