ezji Terms & Conditions

1 Definitions

In these Terms and Conditions, the following words and phrases shall have the meanings set out below unless the context otherwise requires:

• "ezji," "we," "us," "our" refers to the ezji online gaming platform and its operating entity, duly licensed under the applicable PAGCOR framework to offer online gaming services to eligible players in the Philippines.
• "Platform" refers to the ezji website accessible at ezji.net, including all associated subdomains, mobile-optimised interfaces, applications, and gaming environments operated thereunder.
• "Player," "you," "your" refers to any individual who accesses, registers on, or uses the ezji Platform in any capacity.
• "Account" refers to the registered user account created by a Player upon successful completion of the ezji registration process.
• "Real Money Balance" refers to funds deposited by the Player into their ezji wallet using an accepted payment method, available for wagering and withdrawal subject to these Terms.
• "Bonus Balance" refers to any promotional credits, free bet funds, or bonus amounts credited to the Player's account by ezji under a promotion, subject to applicable wagering requirements.
• "KYC" means Know Your Customer — the identity verification and document collection process required by Philippine anti-money laundering regulations and ezji's compliance obligations.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government agency responsible for regulating and licensing gaming operations in the Philippines.
• "Wagering Requirement" means the number of times a bonus amount must be bet before associated winnings may be converted to a withdrawable Real Money Balance.

2 Acceptance of Terms

By accessing the ezji Platform — whether by visiting the website, creating an Account, making a deposit, placing a bet, claiming a bonus, or using any feature of the Platform — you confirm that you have read, understood, and unconditionally agree to be bound by these Terms and Conditions in their entirety, together with any additional rules, game-specific terms, promotion terms, and policies referenced herein or published separately on the Platform.

These Terms constitute the entire agreement between you and ezji with respect to your use of the Platform and supersede all prior agreements, representations, or understandings, whether written or oral, relating to the subject matter hereof.

3 Eligibility & Registration

3.1 Age Requirement

The ezji Platform is strictly available to individuals who are at least 21 years of age at the time of registration, in accordance with PAGCOR regulations governing online gaming in the Philippines. By registering, you represent and warrant that you meet this minimum age requirement. ezji reserves the right to request government-issued proof of age at any time and to suspend or close any Account where the age requirement cannot be verified.

3.2 Jurisdiction

The ezji Platform is intended for use by players physically located in the Philippines. It is the sole responsibility of the Player to ensure that access to and use of the Platform is lawful in their jurisdiction. Players accessing the Platform from jurisdictions where online gaming is prohibited do so at their own risk, and ezji accepts no liability arising from such access.

3.3 Registration Requirements

To create an ezji Account, you must:

• Be at least 21 years of age;
• Provide accurate, complete, and current personal information including your legal name, date of birth, and a valid contact email address;
• Not already hold an active ezji Account;
• Not be self-excluded or banned from the Platform;
• Not be acting on behalf of any third party or professional gambling entity; and
• Have full legal capacity to enter into a binding agreement under Philippine law.

3.4 One Account Per Player

Each Player is permitted to hold only one Account on the ezji Platform. Where duplicate Accounts are identified — whether under the same name, email address, device, IP address, payment method, or household — ezji reserves the right to merge, restrict, or permanently close the duplicate Account(s), and to forfeit any bonus balances or winnings generated through duplicate Accounts.

4 Account Management

4.1 Account Security

You are solely responsible for maintaining the confidentiality and security of your Account login credentials. You must not share your password with any third party or permit any other person to access the Platform using your Account. ezji will not be liable for any loss or damage arising from unauthorised access to your Account resulting from your failure to maintain the security of your credentials.

4.2 Account Activity

You must notify ezji immediately upon becoming aware of any unauthorised use of your Account or any other security breach by contacting our support team via live chat. ezji reserves the right to suspend any Account that appears to be subject to unauthorised access pending investigation.

4.3 Dormant Accounts

An Account is considered dormant if there has been no login activity for a continuous period of twelve (12) months. ezji may apply an inactivity administration fee to dormant Accounts, the amount and currency of which will be clearly disclosed in the applicable fee schedule published on the Platform. Players will be notified before any fee is applied. The Real Money Balance will never be reduced below zero as a result of inactivity fees.

4.4 Account Closure

Players may request Account closure at any time by contacting the ezji support team via live chat. Upon closure, any remaining verified Real Money Balance will be returned to the Player via their registered withdrawal method, subject to completion of any outstanding KYC requirements. Bonus Balances are forfeited upon voluntary Account closure.

5 Deposits & Withdrawals

5.1 Accepted Payment Methods

ezji accepts deposits and processes withdrawals through the following payment methods, subject to availability and applicable limits: GCash, Maya, BPI, BDO, UnionBank, 7-Eleven, USDT TRC20, and Coins.ph. Minimum deposit amounts and processing timeframes are set out in the Payments section of the Platform. ezji does not accept deposits from credit cards issued in the Philippines.

5.2 Deposit Processing

Deposits via GCash and Maya are credited to your ezji wallet in real time under normal operating conditions. Deposits via bank transfer (BPI, BDO, UnionBank) may take up to one (1) banking business day to reflect. All deposits must originate from a payment account held in your own name. Third-party deposits are strictly prohibited and may result in Account suspension.

5.3 Withdrawal Processing

Withdrawal requests are processed to the same payment method used for deposit where technically possible. ezji targets same-business-day processing for withdrawal requests submitted by verified Accounts before 5:00 PM Philippine Standard Time (PHT). Requests submitted outside these hours will be processed on the next business day. Actual crediting times are subject to the processing schedules of the relevant financial institution or e-wallet provider.

5.4 KYC and Withdrawal Verification

Prior to processing any withdrawal, ezji is required by its PAGCOR licensing obligations and Philippine anti-money laundering laws to verify the identity of the withdrawing player. You may be required to submit one or more of the following: a government-issued photo ID (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS card), proof of registered payment method ownership, and/or proof of residential address. Failure to provide satisfactory documentation within the timeframe requested may result in withdrawal delays or Account suspension.

5.5 Withdrawal Limits

Minimum and maximum withdrawal limits apply and are published in the Payments section of the Platform. ezji reserves the right to request additional documentation for withdrawal requests exceeding applicable thresholds, in compliance with AMLC (Anti-Money Laundering Council) reporting obligations.

6 Bonuses & Promotions

6.1 General Bonus Terms

All bonuses, free bets, cashback offers, reload bonuses, and other promotional incentives offered by ezji are subject to: (a) these general Terms and Conditions; and (b) the specific terms and conditions stated for each individual promotion at the time the promotion is offered. In the event of any conflict between promotion-specific terms and these general Terms, the promotion-specific terms shall prevail in respect of that promotion.

6.2 Wagering Requirements

Unless otherwise stated in the promotion terms, bonus funds must be wagered a minimum number of times (the "Wagering Requirement") before any winnings derived from bonus play may be withdrawn. The applicable Wagering Requirement multiplier, eligible games, and contribution percentages for each game type will be clearly stated in the promotion terms. ezji reserves the right to void winnings generated in breach of bonus terms.

6.3 Bonus Abuse

Bonus offers are intended for genuine recreational players. ezji actively monitors for patterns of bonus abuse, including but not limited to: exploiting bonus offers through coordinated play with multiple Accounts, placing offsetting bets to fulfil Wagering Requirements without genuine play risk, and claiming multiple welcome bonuses through repeated registration. Any Account found to be engaging in bonus abuse may have bonuses voided, winnings confiscated, and the Account permanently suspended.

6.4 Expiry

Bonus funds and free bets not used within the validity period stated in the promotion terms will automatically expire and be removed from the Account balance. It is the Player's responsibility to note the expiry date of each bonus claimed.

7 Games & Betting Rules

7.1 Game Rules

Each game available on the ezji Platform is governed by its own specific game rules, which are accessible from within the game interface. Players are responsible for familiarising themselves with the rules of each game before placing real money bets. ezji shall not be liable for losses resulting from a Player's failure to understand applicable game rules.

7.2 Malfunction Policy

In the event of a technical malfunction, software error, or communications failure that affects the outcome of a game round, ezji reserves the right to void the affected game round and refund the bet amount to the Player's Real Money Balance. Winnings generated from a demonstrably erroneous game outcome — including due to a software bug or incorrect pay table display — shall be void and will not be paid out. Malfunction voids all pays and plays.

7.3 Minimum and Maximum Bet Limits

Minimum and maximum bet limits apply to all games and are displayed within each game interface. ezji reserves the right to adjust bet limits for individual Accounts where unusual betting patterns are detected, and to apply table limits consistent with responsible gaming obligations.

7.4 Game Integrity

All games offered on the ezji Platform use certified Random Number Generator (RNG) technology, audited by independent third-party testing laboratories to ensure fair and unpredictable outcomes. Return-to-player (RTP) percentages for each game are available within the game information panels. Live dealer games are subject to the same RNG certification requirements for all shuffled-deck and random element components.

8 Prohibited Conduct

The following conduct is strictly prohibited on the ezji Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate Account suspension, forfeiture of all balances, and referral to the relevant Philippine authorities:

• Providing false, inaccurate, or misleading personal information during registration or KYC verification;
• Using the Platform while under the age of 21;
• Registering or operating more than one Account;
• Colluding with other players to gain an unfair advantage in any game, particularly in multiplayer or live dealer formats;
• Using automated software, bots, AI-assisted play tools, or any mechanical or electronic device designed to give an unfair advantage;
• Exploiting software bugs, glitches, or errors in the Platform for financial gain — any such errors must be reported to ezji support immediately;
• Engaging in any conduct that constitutes money laundering, as defined under the Philippine Anti-Money Laundering Act (AMLA) and its implementing rules;
• Accessing the Platform from a jurisdiction where online gambling is expressly prohibited by local law;
• Attempting to reverse, chargeback, or dispute legitimate transactions processed by ezji through your payment provider; and
• Any conduct intended to defraud ezji, its employees, agents, or other players.

9 Intellectual Property

All content on the ezji Platform — including but not limited to the ezji brand name and logo, game graphics, game audio, software interfaces, promotional materials, written content, and the overall design and layout of the Platform — is the exclusive intellectual property of ezji or its licensed content providers and is protected by applicable Philippine and international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial entertainment purposes only. This licence does not permit you to: copy, reproduce, distribute, or create derivative works from any Platform content; reverse-engineer or decompile any Platform software; use any ezji branding or trademarks without prior written consent; or scrape, harvest, or otherwise extract data from the Platform by automated means.

10 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, ezji's total aggregate liability to you for any claim arising out of or in connection with your use of the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by you into your ezji Account in the thirty (30) calendar days immediately preceding the event giving rise to the claim.

ezji shall not be liable for any of the following categories of loss or damage, even if advised of the possibility of such loss:

• Loss of profits, loss of income, or loss of anticipated earnings;
• Loss of data or corruption of data;
• Loss of opportunity or loss of goodwill;
• Indirect, consequential, special, or punitive damages of any kind; or
• Losses arising from events beyond ezji's reasonable control, including but not limited to internet service interruptions, power outages, acts of government, natural disasters, or third-party payment provider failures.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by gross negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable Philippine law.

11 Privacy & Data Protection

ezji collects, processes, and stores your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. The full details of how we collect, use, store, and protect your personal information — and the rights you hold as a data subject — are set out in the ezji Privacy Policy, which forms an integral part of these Terms and Conditions.

By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for the purposes of identity verification (KYC), fraud prevention, AMLC compliance reporting, and service personalisation.

12 Responsible Gaming

ezji is committed to providing a safe and responsible gaming environment for all players on the Platform. Gambling should be an enjoyable form of entertainment, and ezji provides a suite of tools to help players maintain control over their gaming activity. These tools are available directly from your Account settings and include:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you may deposit to your ezji Account;
• Loss Limits: Set limits on the amount you may lose over a defined period;
• Session Time Reminders: Receive notifications after a specified duration of continuous play;
• Cooling-Off Period: Temporarily suspend access to your Account for a period of your choosing; and
• Self-Exclusion: Permanently exclude yourself from the Platform. Self-exclusion requests are processed immediately and cannot be reversed for the duration of the exclusion period.

All responsible gaming tools take effect promptly upon activation. Requests to reduce limits take effect immediately; requests to increase limits are subject to a mandatory 24-hour cooling-off period before taking effect. For more information, please visit our Responsible Gaming page.

13 Suspension & Termination

13.1 Suspension by ezji

ezji reserves the right to suspend access to your Account at any time and without prior notice where: (a) we have reason to believe you have breached these Terms; (b) your Account is subject to a fraud, AML, or security investigation; (c) we receive a chargeback or dispute from your payment provider; (d) we are required to do so by PAGCOR or any other competent authority; or (e) your Account is being used in a manner inconsistent with responsible gaming obligations.

13.2 Termination by ezji

Following investigation, ezji may permanently close your Account if a material breach of these Terms is confirmed. Upon termination for cause, any Real Money Balance remaining in your Account will be assessed on a case-by-case basis in light of the nature of the breach. Balances derived from fraudulent, prohibited, or unlawful activity will be forfeited. Balances derived from legitimate deposits, net of any amounts forfeitable under these Terms, will be returned to you via your registered payment method unless prohibited by a regulatory authority.

13.3 Termination by Player

You may close your Account at any time by contacting ezji support. Account closure requests will be processed within two (2) business days. Any verified Real Money Balance will be returned to your registered withdrawal method following completion of outstanding KYC requirements.

14 Amendments to These Terms

ezji reserves the right to amend, update, or revise these Terms and Conditions at any time. Where changes are material — meaning they affect your rights or obligations in a significant way — ezji will provide notice via the Platform or by email to your registered address at least seven (7) days before the changes take effect. Changes of a minor or administrative nature may take effect immediately upon publication.

It is your responsibility to review these Terms periodically. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and request Account closure.

15 Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be referred to the ezji support team for informal resolution.

If a dispute cannot be resolved informally within thirty (30) calendar days of being raised, either party may escalate the matter in accordance with PAGCOR's dispute resolution procedures applicable to licensed online gaming operators. Both parties agree to cooperate fully with any such process. Nothing in this clause shall limit a Player's statutory rights under applicable Philippine consumer protection legislation.

16 Contact Information

If you have any questions regarding these Terms and Conditions, or if you wish to raise a dispute or make a complaint, please contact the ezji support team through the following channel:

• Live Chat: Available 24/7 on every page of the ezji Platform — the fastest way to reach our support team.
• Email (plain text — not a link): [email protected]

Our support team operates 24 hours a day, seven days a week, including Philippine public holidays. We aim to respond to all formal written complaints within two (2) business days of receipt.